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You are here: E-learning / Course Library Premium / Basic Supply Service

Basic Supply Service

Meeting the customerís needs

To a large extent, running a business involves organizing resources and expertise in order to meet the customersí needs. It is important to be able to offer products and services that have a high customer value, and to do this better than the competition.

The course explains and discusses various actions regarding how resources should be organized to have an effective business concept when managing supply service for products from manufacturing and inventory.

Objectives: The purpose of the course is to provide you with insights into how to conduct basic supply service needed to coordinate the production and distribution functions in an efficient and professional manner meeting the customerís needs.

Participants: This course is for you, who need a basic introduction to the subject supply service. You work with these issues as an order or sales administrator, inventory operator, economist, logistics planner, purchaser or with quality matters.

Qualifications: No previous knowledge is required, but it is preferable if you have some work experience.

Training Method: Basic Supply Service is a Premium course and is studied over the internet via our e-learning platform Instant education. Read more about the training method E-learning - Premium courses.

Course Length: Approximately 15 hours active study time, depending on previous knowledge. Each student has access to the course for 6 months.

Price: 339 Euro / student
376 USD / student

Prices excluding VAT.
For large-scale education projects request quotation.

Online price:

271 EURO / student
301 USD / student

Prices excluding VAT.

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Course contents:

Part 1

Meeting the Customerís Needs

To a large extent, running a business involves organizing resources and expertise in order to meet the customersí needs.

Service Concepts

To create satisfied return customers, it is important for the service to meet the customerís expectations.

Supply Service

Supply service is a comprehensive concept that pertains to a companyís performance in relation to customers.

Customer Service and Supply Service

Explanation of the terms customer service and supply service.

Market Analysis of Supply Service

Every customer has different service requirements, which complicates supply service.

Service Level Policy

The decision about what the service level should be is usually a senior management decision.

Determining Service Levels

The service level is a statement of the percentage of time there is no stock-out.

Part 2

Distribution and Availability

The characteristics and design of distribution to make products physically available for the market.

Distribution and Sales Interface

The distribution system in many companies has several and strong links to the sales department.

The importance of Distribution for Companies

The situation of the distribution function in a company.

Flow Times

Description of various flow times.

Meeting Delivery Times

Introductory description of various methods used to make the organization more efficient and to meet the agreed upon date of delivery.

Delivery Monitoring

Working with delivery monitoring to assure delivery.

Claims

The implications of a claim.

Part 3

The Functions of Distribution

Explanation of the various functions of distribution.

Production and Distribution Chain

There is a pattern of inventories functioning as buffers between links in the distribution chain.

What Factors Affect the Flow of Materials?

Functions within a company that affect the flow of materials.

Manufacturing Planning and Control

Introductory description of the planning and control systems used in production processes.

The Planning Process

Planning levels and level of detail.

Internal and External Efficiency

Measuring the ability to be efficient.

Key Performance Indicators in Logistics

Logistics efficiency and some of its Key Performance Indicators.

Reduced Delivery Times and Greater Delivery reliability

Reduced delivery times and greater delivery reliability to achieve flexibility and adaptability.

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